To be able to benefit the most from your current IT investment, significantly depends on effective management of your enterprise information infrastructure, including but not limited to your hardware, software, work-flows, and maintenance. To find the optimal way to improve the performance and the value of your applications is not an easy task. The increased IT complexity, the budget constraints, and the market demands make it difficult for companies to ensure that their applications are delivering maximum value. It is a challenge for any organization to cover all services related to the proper operation of applications and the application of associated management procedures. Due to the critical nature of these activities BINETIX can help with:

• Deployment of applications;
• Operations management, including upgrades, replacement, achieving, batch processing;
• Optimization of the existing operations work-flows;
• Continuous support and application overall maintenance.

We offer end-to-end application management services to deliver the expertise, skills, solutions and quality you need to successfully build, run and sustain your enterprise applications.

SERVICES FRAMEWORK

The foundation of our Service Desk services is ITILv4 support processes, and the our special blend of call support, knowledge, specific skills and tools. The Support and Assistance Services are comprised of people, tools, procedures and an appropriate coordination. In outsourced mode or at your premises, our support services guarantee quality, productivity and extended service levels, as follows:

• "Plug & Play" service implementation;
• Single Point of Access (SPoA) for all business users and enterprise entities
• Personalized and Ready-to-use service management characterized with rapid followed-up reception, administrative and technical qualification, remote resolution of cases, monthly reports on service quality with standard performance indicators, usage of knowledge bases, resolution repositories, and test scenarios;
• Focused and professional areas of intervention related to operating systems, data base management, software and solutions developed or deployed by BINETIX LLC and other providers.

AREA OF EXPERTISE

Each organisation approaches towards the software and technical maintenance according to its own strategic choices, specific structural or technical constraints. The modularity and adaptability of the offered solutions are measurable enterprise assets. For a company that has chosen not to delegate operation or project management activities, the in-sourcing is an appropriate solution that allows the company to maintain control over its IT system while benefiting from BINETIX' Expertise on a daily basis as a part of its information infrastructure.

BINETIX' approach is based on its expertise as an industrial provider of services, its experience in implementing business and service processes following ITILv4 standard. We offer flexible and scalable solutions aligned with your corporate security requirements, and adopted to all major activities related to the operation and administration of your information systems and applications.

These services include:

• System diagnosis and implementation of processes, industrialisation of production, and quality assurance;
• Automation, commissioning, and qualification of applications, including capacity planning, optimisation and implementation of heterogeneous software packages;
• Management and operational or security administration of new or existing systems, applications, databases and networks;
• ITIL based management of incidents, problems and changes;
• ITIL configuration management.